Shipping policy

Shipping Policy

Thank you for choosing Steiner Supplements.

We are committed to processing and shipping your order as quickly and efficiently as possible.

Order Processing

Most orders are processed within 1–3 business days after your order is placed.

Orders are processed Monday through Friday, excluding holidays.

Please note that processing times may be longer during periods of high order volume, promotions, product launches, or holidays.

Shipping Timeframes

Once your order has been processed and shipped, delivery times will vary based on your location and selected shipping method.

Most domestic orders are delivered within 3–7 business days after shipment.

Shipping timeframes are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to become active.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Steiner Supplements is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package is lost, delayed, or marked as delivered but cannot be located, please contact the carrier directly. If additional assistance is needed, our customer support team will do our best to help investigate the issue.

Steiner Supplements is not responsible for packages lost or stolen after confirmed delivery by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the damaged product(s)
Photos of the shipping packaging

We will review the situation and work to provide an appropriate resolution, which may include a replacement product, store credit, or refund when applicable.